India Achieves 100%+ Consumer Case Disposal in July 2025; e-Jagriti Empowers 2 Lakh+ Users

With NCDRC and 10 States surpassing filing rates, and 85,531 cases filed digitally, e-Jagriti is transforming India’s consumer grievance redressal ecosystem.

In a significant achievement for consumer grievance redressal in India, the National Consumer Disputes Redressal Commission (NCDRC) and ten States recorded a disposal rate exceeding 100% in July 2025, which means that these bodies resolved more consumer cases than were filed during the same period.

According to data released by the Department of Consumer Affairs, Government of India, the NCDRC alone achieved a disposal rate of 122%. Among the States, Tamil Nadu led with an impressive 277%, followed by Rajasthan (214%), Telangana (158%), Himachal Pradesh and Uttarakhand (150% each), Meghalaya (140%), Kerala (122%), Puducherry (111%), Chhattisgarh (108%), and Uttar Pradesh (101%). A deeper analysis of case data from 1st July to 31st July 2025 reveals that the overall disposal of consumer complaints in the country was significantly higher than in the same period of 2024, highlighting sustained efforts to improve the speed and efficiency of consumer dispute resolution mechanisms.

This advancement is further supported by the rapid adoption of e-Jagriti, a next-generation unified digital platform launched on 1st January 2025 by the Department of Consumer Affairs, under the Ministry of Consumer Affairs, Food and Public Distribution. The platform was designed to transform consumer grievance redressal in India by offering a more accessible, transparent, and efficient digital experience.

Notably, as of 6th August 2025, over 2 lakh users, including Non-Resident Indians (NRIs), have registered on the e-Jagriti portal, and a total of 85,531 consumer cases have been filed through it this year alone.

e-Jagriti eliminates fragmentation in the redressal process by integrating multiple legacy systems such as OCMS (Online Consumer Mediation System), e-Daakhil, NCDRC CMS, and the CONFONET (Computerization and Computer Networking of Consumer Forums in Country) portal into a single, seamless interface. It is now fully operational at the NCDRC and across all 36 States and Union Territories, offering a nationwide platform for consumers and advocates to register via OTP-based authentication, file complaints digitally, pay case fees either online or offline, and track case progress in real time from anywhere in India or abroad.

One of the key strengths of e-Jagriti lies in its inclusive, citizen-centric design. The platform supports digital document exchange, virtual hearings, real-time SMS and email notifications, multilingual language options, chatbot assistance, and even voice-to-text features to aid visually impaired and elderly users. For advocates, it provides dedicated modules to track their cases, receive hearing alerts, upload documents, and verify credentials through Bar Council integration. Judges, on the other hand, benefit from secure access to complete digital case files, smart court calendars, analytics dashboards, and virtual courtrooms, enabling faster and remote hearings without heavy reliance on physical infrastructure.

To ensure smooth financial transactions, e-Jagriti integrates with Bharat Kosh and PayGov—two secure government payment gateways. The platform upholds data security and privacy through role-based access control and end-to-end encryption, while its fully digitized workflow reduces the need for paper and physical travel, supporting not only efficient case management but also environmental sustainability.

With these capabilities, e-Jagriti represents a major step toward faster, inclusive, and tech-enabled consumer justice in India. The Department of Consumer Affairs continues to encourage all citizens, including those residing overseas, to proactively use the platform to assert their consumer rights with greater ease, speed, and transparency.

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